TesoBox Help and Support

Welcome to TesoBox Support.

Our goal is to provide you with the best streaming experience possible.

Account Assistance

We can help with:

• Creating an account

• Password reset

• Email verification

• Profile updates

• Subscription management

Subscription Support

Need help with:

• Payment failures

• Renewals

• Subscription activation

• Billing questions

• Upgrade or downgrade plans

Our support team is ready to assist.

Playback Issues

If movies are buffering or not playing:

• Check your internet connection

• Restart the application

• Update the app to the latest version

• Restart your device

• Clear the application cache

If the issue continues, contact support.

Reporting Problems

Please include:

• Device model

• App version

• Screenshot (if available)

• Error message

• Time the issue occurred

Contact Support

Email:
support@tesobox.com

Support Hours:
Monday to Sunday

8:00 AM to 8:00 PM (East Africa Time)

Average response time:
Within 24 hours.

We appreciate your feedback as it helps us improve TesoBox for everyone.